Why we do what we do

Launched in 2017, Brightwork Consulting brings together a diverse team of industry-leading experts — thought leaders and subject-matter experts who have solved some of the most complex healthcare implementations. By aligning our deep domain expertise with our robust partner ecosystem, we’re able to deliver exceptional, enterprise-level value, insights, and functionality to all healthcare organizations, no matter their size or scope.

Today, we work with some of the most innovative and influential healthcare organizations in the world, including Kaiser Permanente, Multicare, Summa Health Systems, and many more. These trusted hospital systems, agencies, networks, and care providers come to us with their big-picture challenges and next-level goals — and, together, we build out comprehensive, cost-effective solutions that meet and exceed expectations.

Our Brightwork consultant quickly built rapport and became a trusted advisor to her clients, as well as a great client advocate. She was a strong ‘right hand,’ a nimble executive arm, and could shift gears quickly.” 

Our Brightwork consultant could anticipate a need, anticipate a fear, and assure those or deliver a service in a way that addresses those fears without them having to name them. When you work with Brightwork, you get laser focus on outcomes.”

Shannan Epps

Founder & CEO

Recognized as an industry thought leader, strategic advisor, and creative consultant, Shannan utilizes her unique insight and expertise to collaborate with executives and leadership teams to achieve their most critical objectives.

As a former executive and system director, Shannan has significant experience building partnerships, fostering trust, collaborating with diverse teams, and advocating for clients. With her project management background and talent for spotting and mitigating risks, Shannan has become a trusted advisor for some of the largest healthcare and IT providers, including Fortune 500 companies and global-leading innovators.

Now, as a team builder, mentor, speaker, author, and entrepreneur, Shannan has become a leading voice in business strategy, risk management, system implementation, and change management. Outcome-driven and unwaveringly focused on her clients’ success, Shannan continues to support our clients through their transformations, supporting every step of the discovery, planning, and implementation processes.

When she’s not supporting our clients and partners, Shannan can be found on the water, in her classic fishing trawler, Happy Our, or spending time with her teenagers, rescue pups, and lovely wife. Together, they love traveling, eating, and enjoying the arts.

Malcolm Hooper

Chief Operating Officer

A recognized industry leader and client partner, Malcolm has significant analytical data management, planning, and communication experience that ranges from improving operational efficiencies to identifying problems and finding proper solutions.

With his background in IT and operations management, website and database integration, process and office automation, and overseeing technical teams, Malcolm represents a client-oriented, team-focused leader who understands how both major initiatives and smaller projects complement an organization’s goals.

As a former director of operations and a technical team lead, Malcolm combines his specialized skills in information technology systems and programs with his talent for building teams and creating collaboration among diverse stakeholders to guide unique projects and major programs to successful outcomes.

When he’s not solving difficult technical requests, you can find Malcolm hanging out with family and friends, baking bread, perfecting recipes, volunteering, planning the next adventure, or training for the next ultimate tournament.

Tabitha Lieberman

President, EHR and Healthcare Applications

A renowned health IT leader, Tabitha Lieberman has more than 30 years of experience powering transformational implementations, digital integrations and deployments. For her tremendous industry impact, she was recognized as one of the Most Influential Women in Health IT by the Healthcare Information and Management Systems Society (HIMSS) in 2021. 

Having built and led highly-effective teams at some of the largest healthcare systems in the country, Tabitha brings an on-the-ground perspective to Brightwork – not only does she have a comprehensive view of the current industry climate, but she also uniquely understands organizations’ immediate and long-term pain points, and how IT solutions can help overcome even the most complex challenges. 

In her free time, Tabitha loves to cook and bake – and has even been known to deliver delicious treats for go-lives. She also enjoys traveling, flipping houses, and spending time with family.

Paul Anderson

VP, Technology

Paul is a practiced healthcare CIO and IT executive, with a deep skill set in organization development and leadership. Adept at technology service delivery, strategy development, organization redesign, team building, and IT operations, Paul is also an expert in large-scale EMR (Epic, Cerner, Meditech) implementation, system mergers, and change management plans. Paul brings 35 years of experience crossing software, insurance, healthcare, and energy industries, offering clients an encyclopedic knowledge source, a gifted collaborator, and an IT thought leader who understands their needs and exceeds their expectations.

When he’s not at work, Paul enjoys triathlons, golfing, and skiing, but most of all, spending time with family and friends.

Alyson Lewis

Alyson Lewis

Practice Area Leader - Clinical

Alyson Lewis serves as the Executive Project Director of an expansive software implementation project for a large hospital system. Aly brings has an extensive background in education and training as well as over 10 years of experience in project management. Her role is focused on guiding her team through a smooth and successful implementation of an Epic implementation.

Lisa Alkin Imhof

Lisa Alkin-Imhof

Practice Area Leader - Technical

Lisa Alkin directs several projects for large hospital systems and tribal health organizations. As a former CIO, Lisa has over 30 years of experience in health services administration and management of information systems, including project management, financial preparation and planning. In her role, she helps clients optimize their operations with innovative technological solutions.

Kristina Brown

Kristina Brown

Sr. Consultant & PMO Manager

Kristina Brown is a Senior Consultant and the Project Management Office (PMO) Manager for the organization. She brings extensive experience in software implementation, IT project management and maintaining client relations. She is responsible for planning and executing large, complex projects for multiple clients simultaneously. In addition, she provides governance for her team in adhering to approved standards and methodologies.

Elizabth Brandt

Elizabeth Brandt

Operations & HR Manager

Elizabeth Brandt is our Operations & HR Manager. In this role, she has the responsibility of elevating Brightwork’s company culture through meaningful employee engagement and creating professional development opportunities.